What makes this shop different from competitors?
1. Price. We are the actual maker of these products and therefore can afford to offer them at prices lower than competitors (all of whom are resellers).
2. Trust. We are the most trusted online chekich shop, with nearly 300 positive customer reviews as of April 2020.
3. Assortment. Our online shops have them in assortments you cannot find elsewhere on the web.
4. Bonuses. Our superb-quality products also come with extras such as bread recipe ebooks and storage bags.
When will my purchase arrive?
For US and Canadian customers, it mostly takes between 12 and 28 days for your parcel to arrive. But exceptions (due to very slow Customs handling, public holidays, emergencies like hurricanes, etc) do happen, when it might take up to six weeks.
Europeans get it within 12 and 21 days, very rarely five weeks.
For buyers in Australia, New Zealand and Oceania, it is between two and five weeks.
Those in Northeast and East Asia normally receive it within two and five weeks.
Middle Easterners get it within 12 and 21 days.
What if my purchase arrives in broken condition?
You will have two options to choose from:
1. We issue a full refund.
2. We send a replacement with a compensatory bonus.
But first we will need you to send us an image of the broken item as proof.
Is there a maintenance guide for these products?
Yes, some of our products come with maintenance guides. You will receive them along with the ebooks, or be sent a link to download them.
How are you going to send me the bonus ebooks?
Our products come with bonus ebooks and these will be attached in the message we send to let you know your purchase has shipped. Or you will be given a link to download them from a safe online storage space.
Where are these products made?
These items are produced in Uzbekistan, Central Asia (formerly the Soviet Union).
Are your products also available in bigger sizes?
No, we only offer them in the sizes specified in their descriptions.
Do you make custom products or anything else to order?
No, we do not offer any product customization, nor do we sell things other than the products you can see in our shop.
Will I get my purchase in time for Christmas if I buy it in early December?
Usually, yes. But we had cases when buyers did not.
Why is the tracking website failing to update beyond a certain delivery stage?
Our postal service says their system might sometimes crash, leading to glitches like this one. It says this mostly happens during holiday seasons – Christmas, for instance – when their system is overloaded.
What if my purchase does not arrive within the shipping times given?
You will have two options to choose from:
1. We issue a full refund.
2. We send a replacement with a compensatory bonus.
What payment methods does this webshop accept?
We use PayPal (all major debit and credit cards) and Amazon Pay as both payment systems are trustworthy and provide the best possible protection for our customers.
Do you provide tracking codes for orders?
Yes, once we ship the item, we provide the customer with the tracking code and links to tracking websites.
Does this webshop sell and ship internationally?
Yes, we sell and ship internationally.
Where do your products ship from?
We ship our products from Tashkent, Uzbekistan.
Will my shipping and billing address(es) be kept secret?
We will only use your shipping and billing address to communicate with you about your order and to fulfill your order.
Is my payment information secure?
Yes, our shop uses very reliable payment systems (Paypal/Amazon Pay) that keep your payment information secure.
Are customs and import taxes included?
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
What is the processing time for orders?
The time we need to prepare an order for shipping is two days but may vary for custom orders. We do not ship on weekends and public holidays.
Can I exchange my items or cancel purchases?
No, we do not accept exchanges or cancellations. But please contact us if you have any problems with your order.
What are the conditions of return?
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Can I return a product?
Yes, we accept returns. To return a product, contact us within 14 days of delivery and ship the item within 30 days of delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
